I love this flower company I’ve used them many times, they deliver promptly as I request every time. I will definitely recommend, ask for Michael he’s a great business man professional and kind. Thanks Michael and Smoot’s Flower I appreciate you guys services!
Complete Scam!!!! The flowers never showed up and no one will answer the phone. 2 of the numbers provided are not valid numbers at all and the 3rd does not get answered and you cannot leave a message because the VM is not set up. This is probably done by design. Do not order from them you will lose you money and the flowers will not be delivered.Follow up on my review:After looking into another flower shop in the area a realized Smoot's Flowers is using pictures of their flower arrangements from other Florist shops in the area. There entire website and company is a SCAM right down to their website. I am filing a fraud claim to get my money back since they will not answer the phone.
VERY DISAPPOINTED!!! PAID $85 +DELIVERY FOR A BOUQUET I COULD HAVE BOUGHT FROM WALMART FOR $20...WILL NEVER ORDER FROM THEM AGAIN!!!
DO NOT USE THIS FLORIST. Never delivered flowers for was unreachable after waiting 3 additional hours after confirming day of order and day of delivery.
I ordered flowers early Friday morning to be delivered to my wife that same day. They didn’t arrive. We were heading out of town for the weekend. We get back late Sunday afternoon and they were left at the front door. No delivery notice. Nothing. They were definitely not there Saturday morning when we left. Not to mention it wasn’t even what I ordered!! The first pic is I ordered, the other what showed up! Complete garbage. DO NOT use these people. Nobody answers the phone either!!
WARNING : SCAM. A huge Scam, you order, they take your money and don't deliver and you can't reach them to get a refund! i have been trying to get a refund since July 13th.
SCAM! When ordering flowers for my wife’s birthday I selected a delivery date that was available on Smoot’s calendar. On her birthday no flowers arrived. I tried calling at multiple points in the day but nobody answers and their voicemail is not set up. Smoot’s flower shop is a scam. Flowers were never delivered and nobody will answer a phone call or email to resolve the issue.
I was looking for a florist to deliver flowers to Vanderbilt hospital in Nashville and was having no luck until I called Smoot’s. Martha answered the phone and was such a delight to work with, It was extremely important that my dear friend received beautiful flowers after having major surgery. Martha was so sweet and helpful , I really had such a wonderful experience with Martha. The flower arrangement was absolutely stunning, my friend was so excited when they were delivered. Martha even text me picture of the arrangement before they were delivered. A big thank you to Martha she truly cares about going above and beyond. Smooth’s is lucky to have her.
I live in California and ordered flowers for a Nashville delivery. I was a bit disappointed in the arrangement that was delivered and sent an email voicing my concerns. Michael emailed and called me directly to apologize and tell me he wanted to make it right. He went above and beyond by delivering another arrangement to the venue. I appreciate the professionalism, patience and kindness shown by Michael. Definitely recommend Smoot's Flowers! Thank you!
Do not order from this place! Flowers were supposed to be delivered on 7/19 were just delivered on 8/3. And not even close to what was ordered. Worse yet no one ever answers the phone and you can't leave a message because no voice mail set up. Only gave 1 star to be able to make this post. Should be negative stars!
Had a mix-up with the order that was delivered and Michael went way over and above to correct the issue. Took some back and forth, but ultimately I was very pleased with the outcome. Thank you very much!
Wish I could leave no stars.My husband ordered flowers for our anniversary to be delivered to my work today and they never showed up. We both called way before closing and the phone just rings and rings and has no voicemail set up. At this point we just want our money back. DO NOT ORDER from them! Thanks for ruining our anniversary Smoot’s.
It was great to speak to someone local when I was ordering flowers for my dear friend's special birthday and I couldn't be there in person. They helped me choose based on the best flowers that were in season. Great personalized customer experience!
I am from out of state and chose to order flowers locally for friends we stayed with while in Tennessee. Smoot’s appeared to be a good choice so I ordered the simple charm selection. The delivery was delayed and I called to check on it twice. Our friends ended up getting 2 bouquets of flowers, neither one the simple charm I had ordered. I was never notified that it was going to be substituted. When I tried to call, voicemail was full. Very disappointed!
I ordered flowers for our Anniversary. They were supposed to be delivered on May 26, however, they were not delivered. I sent an email to Smoot’s but no response. This is a very sad way to run a business. My wife was very disappointed and I would not recommend Smoot’s and I am out over 100 dollars. Think twice before ordering anything from this place.
If I could give zero stars I would. I used 800-flowers to order a $150 bouquet for my Mom for Mother’s Day. I received a text that the flowers were delivered on Thursday May 11th but they were not delivered at all. So basically they lied about the delivery and now I have to wait till late tonight and call back to receive a refund. The worst part is it was Mother’s Day and my Mom got nothing.
They are wonderful! I needed flowers delivered very early morning as a surprise. They had them delivered and upgraded the vase. The floral arrangement was even prettier than expected. Great local company with true southern hospitality. They exceeded our expectations in every way. They even followed up with a call the next day to make sure we were pleased. I highly recommend Smoot's flowers!
Smoot’s did a wonderful job with flowers for my mother’s funeral. The flowers were beautiful, and their staff was very accommodating.
They delivered a beautiful dish garden on a Sunday to a hospital! Would definitely recommend. Thanks for going the extra mile to make someone smile!
After having a very bad experience with another florist, I shared my concerns with Smoot's. They listened to me and went over and above more than I could have ever imagined. Thank you for listening to your customer and caring.
My uncle and aunt sent me beautiful flowers while I was in the hospital over Christmas weekend, they are absolutely beautiful, packaged well and the person who delivered them was so kind and sweet. Highly recommend this company for your flower needs!
Ordered flowers same day. Ran into some issues with the address and the sir was extremely patient and went to the extreme to make sure that she received the flowers. I won't use any other service again. Thank you Smoot's Flowers!!!
Michael went above and beyond to get the beautiful flower arrangement, just at it was pictured! Thank you! My friends loved the Harvest Charm flowers. I would highly recommend Smoot's Flowers.
I cannot say how disappointed I was in my order. Completely different in design/structure/feel. Will never use again. I paid $100 after all the fees for a $20-$30 design with two roses and standard flowers to fill where they didn’t have stock - it was nothing like the proposed design. “White Dream” don’t spend the money. Sooooo under par.
My sister paid for the extra large field of Europe and our mother received the small with a smiley balloon which should have been a birthday balloon. Received which should have been the correct one and instead received the middle with a red balloon. No business name on card both times. Would never recommend this florist. When you pay for something you should get what you paid for not flowers from the grocery store. I could have picked from my garden and had better flowers
Love the quality of the flowers! They did excellent job on my friend’s wedding! I would recommend to everyone I know!!!
